More of the day should go to the person across the table.
illumipath is a small company that builds COMPASS, case management and operations software for agencies that serve people experiencing homelessness. We built it alongside a working agency, where staff use it every day. We did not have to imagine what the work needs. We watched one agency need it.
Less paperwork. More time with the people you serve.
It happens to a person. It is not who they are.
We say people experiencing homelessness, and we use your word for the people you serve: clients, participants, guests, residents, young people.
The words are small, and they are where respect starts. Anything we build has to hold to the same standard.
The people who use it decide if it works.
Case managers work one-on-one with clients, usually carrying a heavy caseload, and data entry is the part of the job they like least. Especially when the same facts go into two or three places.
Many agencies have paid for software nobody used. So we start from a case manager's day, and from how fast a session gets logged.
The money arrives last.
An agency has many funders at once, each with its own rules, reports and deadlines. Most government grants pay after the agency spends: staff and rent first, then the bill, then the wait.
A director carries that alongside staff, data and a board that answers for the money. They should be able to see it all in one place.
Poor data can make a strong program look weak.
An agency's HMIS data feeds the reports funders read, and those reports help decide the next grant. The work has to show up in the numbers, or it can cost the program that did it.
Helping that data stay complete is one of our main jobs, and it should not take a second shift to do it.
Nobody should have to try every door.
Before coordinated entry, each program kept its own waitlist. A person called agency after agency, and openings often went to whoever asked first.
One shared front door is better, and it only works if the people running it can see who is waiting and what came of each referral. So that is built in, and it never stands between a person and intake.
A plan belongs to the person it is for.
A plan works better when the person can see it, on their own phone. Their goals, a check-in, and their case manager one message away.
Some control stays with them, because parts of what they write can stay private. And when something encourages them along, it is encouragement. Never a grade.
Records are people.
The records in this field hold some of the hardest things in a person's life. A leak can put someone in danger, cost them housing or a job, or break the trust that got them through the door.
So a few rules never bend. Real records stay out of demos. Everyone sees only their job. Your data stays yours. And every person you see in our films and demos is invented.
Agree with what is true.
HUD-funded agencies have to use their community's HMIS, so we will never tell you to drop it. COMPASS works beside it. It is not an HMIS, it is not HUD-certified, and it has no live connection to Clarity.
We would rather say all of that up front than have you find out later. If COMPASS is wrong for your agency, we will say so.
It should be finished at one agency first.
Selling case management software means asking an agency to put client records in it. That deserves software that has been finished at one agency, not software being finished on yours. So there is no price on this site and nothing to sign. When COMPASS is ready to carry another organization's records, the list hears first.
Time back for people
Why COMPASS exists, in under two minutes. Every person in it is invented.
Or skip ahead and ask a person. hello@illumipath.io