Time back for people.
Homeless services run on trust, a plan and one next step. Then the day ends, and the typing starts. COMPASS is case management built alongside a working agency, so one entry counts toward the client's record, the grant's hours and the staff member's day.
This is COMPASS, at real speed.
Not a mock-up. These are recordings of the app itself. Every person in them is invented, in a demonstration organization we made up.
That conversation is the work.
Homelessness is something that happens to a person. It is not who they are. What changes things is someone sitting down with them, earning some trust, and working out the next step.
Everything else an agency does should make more of that possible. Software included.
Nobody here is short on effort. They are short on hours.
The same facts go into the case file, the shared database the county requires, and the funder's spreadsheet. Caseloads are heavy, turnover is high, and every hour spent typing something a second time is an hour with nobody across the table.
We are not here to help anyone do with fewer staff. Agencies are short-staffed already. We are here to give time back.
We watched a working agency need it.
COMPASS was built alongside a homeless services agency where staff use it every day. We did not have to imagine what the work needs. We watched it, and changes still land every week.
One front door, and a clear view of who is waiting.
Nobody should have to call agency after agency to find an opening. Coordinated entry gives a community one shared front door, and COMPASS keeps track of what happens around it: the assessment, the list, each referral and what came of it.
- Your own question set, and past assessments keep the words they were asked in.
- A prioritization list showing who is on it and which referrals are waiting on an outcome.
- It never blocks intake. Someone can be enrolled at eleven at night with no assessment.
Start with the one that sounds like you.
Their plan, on their own phone.
Everyone an agency serves can have their own simple COMPASS, signing in with an ID and a PIN. A few small things to do today, their goals, and their case manager one message away.
Points and levels are there to encourage small steps. They are never a grade of the person.
One entry counts everywhere it belongs.
Most agencies run on spreadsheets, plus the HMIS their Continuum requires. The spreadsheets are not the problem. What it costs to hold everything together with them is.
| The task | How it often goes | With COMPASS |
|---|---|---|
| A case note after a client meeting | Written down in the moment. Typed into the HMIS that evening. The parts the grant report needs get typed a third time into a spreadsheet. | Logged once. It counts toward the client's record, the grant's hours and the staff member's day. Notes for Clarity are checked first, and a person enters them there. |
| The funder report | Pull the data. Reformat it in a spreadsheet. Reconcile it against what staff remember, the night before it is due. | Built from the work your team already logged: activity reports, a funder report for each grant, and expenditures by fund. |
| HMIS data quality | A missing field turns up when somebody else finds it, sometimes after it has already cost you. | Load your Clarity export. COMPASS shows each client's HMIS data, what is missing and what to fix. The file is read on your computer and never uploaded. |
| Who needs you next | Held in one person's head, until that person is out sick or moves on. | Your caseload shows recent contact on every card. Stalled goals come to the top. The last shift's note is waiting at the start of the day. |
| Where a grant stands | Ask finance, wait, and get a number that was right at the end of last month. | Every grant shows its award, what has been spent and how far through the award year you are. |
Your HMIS stays your HMIS.
HUD-funded agencies have to use their community's HMIS, so anything new has to live beside it. COMPASS is not an HMIS and there is no live connection to one. You load Clarity's export, it shows what is missing, and it can build a file for Clarity's import tool. A person carries it across.
One place, from the front desk to the board packet.
The record, and the work around the record, without a second system for each.
We would rather tell you no.
Who we expect to fit first
- Homeless service providers in Washington, starting close to home.
- Agencies entering into an HMIS on Clarity, the only one we have built and tested against.
- Roughly 5 to 60 staff who would use it.
Who it is not right for yet
- Agencies that bill Medicaid or are otherwise covered by HIPAA. COMPASS is built to HUD's HMIS privacy and security standards, which are not the HIPAA rules.
- Programs holding substance use treatment records under 42 CFR Part 2.
- Victim service providers, who cannot put survivors' identifying information into a system like this.
- Anyone who needs SOC 2, ISO 27001 or single sign-on from vendors, because we do not have them.
Not on the first list? Get on it anyway, and tell us what you run. It is how we learn what to build next. How client data is handled
Get on the list.
COMPASS is not open to new organizations yet. It should be finished at one agency before it carries another agency's records. There is no price to read and nothing to sign.
Leave your name and you will hear from us once, when it opens. No sales calls and no sequence of follow-ups.
Ask something specific and you will get a specific answer. If COMPASS is wrong for your organization, that is the answer you will get.